"CRM in a Nutshell"
A FREE On-line Seminar for You to Interact with Worldwide Gurus

GCCRM is launching the 1st ever CRM Webinar in the region. This one-hour webinar offers a quick sip of CRM for the busy executives. Tightly organized and condensed, you can learn and interact directly with four renowned gurus in the field.

SPEAKERS:
Sampson Lee President GCCRM (China)	Ro King Founding Partner Quaero Corp (US)	Paul Greenberg President The 56 Group (US)	Bruce Culbert Founding Partner & Managing Director BPT Partners (US)

Highlights of the topics

• How to create a customer driven business strategy (related to products, services, etc.) that is responsive to the needs of a valuable segment of customers.
• How to design an appropriate experience that meets the expectations and values of the customer and the company.
• How to collect and store customer data and reviews the type of customer data available for use.
• How to select the right tools, techniques and technology for their CRM strategy.